Frequently Asked Questions

Thank you for visiting Krashene :)

SHIPPING FEES

Mail shipping cost within 1kg (ONLY FOR JAPAN)

For orders that weigh less than 1 kg and fit in the mail, a separate flat rate domestic shipping fee of ¥185 will be charged. Domestic mail shipping is free with purchases of ¥3,000 or more.

If you live overseas, please check the shipping fee as it will be displayed at the time of payment. For international orders please click here → INTERNATIONAL ORDER

Postage if it does not fit in the mail (ONLY FOR JAPAN)

For items weighing 1 kg or more, or for items that do not fit into the mailbox (non-standard size mail), please check with us at checkout as it depends on the weight of the item.

Shipping fee for non-standard-sized mail is free for purchases of ¥10,000 or more.

Overseas Shipping Costs

If you live overseas, please check the shipping charges displayed at checkout. For international orders please click here → INTERNATIONAL ORDER

Shipping and Delivery

--- PLEASE NOTE ---

We do not allow customers to choose their own delivery method. We do not accept date and time specifications or time zone specifications.

When will my order be shipped?

Orders will be shipped within 2-5 days (excluding Saturdays, Sundays, and holidays) after payment is completed. If you are located in Japan, your order will usually arrive within 2 to 5 days after shipment. (In some cases, such as remote islands, it may take more than 3 to 7 days.) Please note that this is not the case in areas where natural disasters or large-scale events are being held.

For international orders please click here → INTERNATIONAL ORDER

What is the shipping method?

FOR DOMESTIC DELIVERY : Less than 1kg: Click Post, with tracking (JAPAN POST)
Over 1kg or does not fit in the mail: Non-standard-sized mail(JAPAN POST)

FOR OVERSEAS DELIVERY : REGISTERED AIR Small PACKET (JAPAN POST)

Other questions

Does the product support metal allergies?

We mainly use metal fittings that are compatible with metal allergies. For details on metal fittings, please refer to this page.

About resin accessories

Please note that bubbles may remain in resin accessories.

Can I get a statement or receipt?

We are sorry, but we do not issue receipts. As an alternative, we enclose an invoice with the items ordered (with no amount or description).

Returns, Defective Products, and Cancellations

Unfortunately we are unable to accept cancellations after purchase, returns or exchanges due to customer's convenience, but if you have any problem with your items, please contact us at info@krashene.shop

CONTACT

Sorry, we do not accept correspondence by phone.
Please contact us at the e-mail address below or use the inquiry form.

E-mail: info@krashene.shop

--- PLEASE NOTE ---

- Although each item is carefully made, they are handmade accessories and are delicate. Please handle with care.

- Please note that some of our accessories are made of natural materials. Each part has various expressions. We hope you enjoy the quality of the materials used.

- The actual color may slightly differ depending on your monitor environment.

- Please note that the selling price may be changed according to the fluctuation of the purchase price of the parts.

PAYMENT METHODS

PAYMENTS

FOR INTERNATIONAL ORDERS

We accept Credit card/Debit card (VISA, MASTERCARD, AMERICAN EXPRESS,JCB), Paidy, Shop Pay, Apple Pay, Google Pay

Payment time: Payment will be confirmed when the product order is confirmed.

 

FOR DOMESTIC ORDERS (ONLY FOR JAPAN)

●Credit card/Debit card (VISA, MASTERCARD, AMERICAN EXPRESS,JCB)

●Convenience prepayment (KOMOJU)

Available convenience stores: FamilyMart, Lawson, Ministop, Daily Yamazaki

* A settlement fee of ¥190 will be charged for convenience store settlement. After payment is confirmed, the product will be shipped.


●Bank transfer (KOMOJU)

* Customers are responsible for the bank transfer fee. After payment is confirmed, the product will be shipped.


●postpaid Paidy

paidy

・ No credit card required.
・ Shop with just your email address and mobile number.
・ Payment for multiple purchases by the 10th of the following month.

* After confirming payment, the product will be shipped.

 

●Other payment services

Apple pay, Google Pay, Shop Pay, Pay-easy