INTERNATIONAL ORDERS

INTERNATIONAL ORDERS

I use Japan Post to ship your order through REGISTERED AIR Small PACKET. This can take anywhere between 7-25 business days (which excludes holidays and weekends) depending on your location.

ORDER CONFIRMATION

Items are shipped after processing (2-5 business days) using Japan Post. We will send you an order confirmation email. (please check spam and junk folders)

DELIVERY TIMES

Our delivery times are estimated only and are not guaranteed.
They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Krashene are not held responsible for :
・Mistakes made by Japan Post
・Damage to orders by postal service
・Wrong addresses given by customers
・Stolen packages after delivery

CUSTOMS, DUTIES & TAXES

INTERNATIONAL ORDERS SHIPPING OUTSIDE OF JAPAN MAY BE SUBJECT TO ADDITIONAL CUSTOMS, DUTIES AND TAXES DETERMINED BY THE DESTINATION COUNTRY, ORDER VALUE AND CONTENTS.

INTERNATIONAL CUSTOMS, DUTIES & TAXES ARE NOT INCLUDED IN PRODUCT PRICES AND/OR SHIPPING COST. CUSTOMS, DUTIES & TAXES ARE THE BUYER'S RESPONSIBILITY UNLESS OTHERWISE STATED OR SHOWN AT CHECKOUT. TO DETERMINE THESE COSTS PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE PRIOR TO PURCHASING. THESE ADDITIONAL FEES MAY BE REQUIRED TO PAY BEFORE OR UPON DELIVERY OF YOUR ORDER.

RETURNS

Unfortunately we are unable to accept cancellations after purchase, returns or exchanges due to customer's convenience, but if you have any problem with your items, please contact us at info@krashene.shop